Please give us at least 48 hours if an appointment needs to be changed.
Before Your Visit
Essential
Information
Everything you need for the perfect salon experience.
Please take a moment to read the information below before your appointment. These policies help us protect treatment time, maintain the highest standards and create a calm, fair and enjoyable experience for every client.
Appointments cancelled with less than 48 hours’ notice may incur a 50% fee.
No-shows are charged in full and must be settled before another booking.
Please contact us promptly so we can assess and resolve any concern fairly.
01
Planning Your Visit
Bookings & Parking
Advance Booking
Secure Your Preferred Appointment
Popular appointment times and specialist treatments can book quickly. We recommend scheduling approximately 8–12 weeks ahead where possible, particularly for evenings, Saturdays and appointments required before an event or special occasion.
Our reception team will be happy to help plan a series of appointments or secure future maintenance bookings.
Client Parking
Parking at Busy Bees Nursery
Clients may use the parking facilities at Busy Bees Nursery, located directly opposite The Venture Inn.
Please leave a visible note in your windscreen stating: “At The Nail & Body Boutique”, together with your mobile telephone number.
02
Protecting Appointment Time
Cancellations & No-Shows
Cancellation Policy
A Minimum of 48 Hours
We understand that plans can change. Please provide a minimum of 48 hours’ notice if you need to cancel or move your appointment.
Appointments cancelled with less than 48 hours’ notice may be charged at 50% of the scheduled treatment value.
Missed Appointments
No-Show Appointments
Appointments missed without notice are charged at the full treatment value. The balance will be added to the client account and must be settled before any future appointment can be booked or attended.
These charges recognise the reserved therapist time that cannot usually be offered to another client at short notice.
03
Before & After Treatment
Safety & Treatment Care
Treatment Concerns
Our Three-Day Re-Work Policy
If you experience a concern with a treatment, please contact the salon and return for an assessment within three days of your appointment.
Where appropriate, we will assess and correct the treatment on a complimentary basis. Concerns reported after three days may require a new appointment and will normally be chargeable.
Allergy & Sensitivity Checks
Patch Testing
A patch test must be completed at least 24 hours before selected treatments where the relevant service has not been received with us during the previous 12 months.
- LVL Lash Lifts
- Tinting treatments
- IPL treatments
- Spray Tanning
04
Gifting & Treatment Planning
Gift Cards & Flexible Course Plans
A Thoughtful Gift
Gift Cards
Gift cards may be purchased in the salon or online and can be redeemed against treatments, retail products and eligible treatment plans.
- Valid for six months from the date of purchase
- Non-refundable and non-transferable
- Lost gift cards cannot be replaced
- Expired gift cards cannot be accepted
Spread the Cost
Flexible Course Plans
Our Flexible Course Plan allows you to enjoy our discounted course pricing without the need to pay for your entire treatment programme upfront.
Simply pay for your treatments as you attend, along with a one-off Course Commitment Payment, which is redeemed against your final treatment. This gives you the flexibility to spread the cost while still benefiting from our course savings.
To help you achieve the very best results, all appointments are booked in advance at the intervals recommended by your therapist and remain subject to our Cancellation Policy.
Before your course begins, your therapist will explain how the Flexible Course Plan works.
05
At the Time of Booking & Payment
Payments & Deposits
Payment Methods
Paying for Your Treatment
We accept all major payment cards and cash in the salon.
Treatment prices, offers and availability may be updated from time to time. The price confirmed at the time of booking will apply unless the appointment or treatment selection is subsequently changed.
Longer Appointments
Treatment Deposits
Treatments lasting longer than one hour and fifteen minutes require a 50% deposit to secure the appointment.
Changes and cancellations remain subject to the salon Cancellation Policy. Where insufficient notice is given, part or all of the deposit may be retained against the reserved treatment time.
06
We Value Your Experience
Client Feedback
Speak With Us in Confidence
Your Feedback Helps Us Maintain the Boutique Standard
We welcome feedback about your experience and encourage clients to contact us promptly if anything has not met expectations.
Feedback can be sent confidentially to info@nailandbody.co.uk. A member of the management team will review your message and respond as soon as possible.
Raising a concern directly gives us the opportunity to understand what happened, investigate fairly and work towards an appropriate resolution.
i
Thank You
We look forward to welcoming you.
These policies allow our team to protect appointment time, provide a consistent level of care and create the calm, professional salon experience our clients expect.
Please contact the salon on 01737 242663 or email info@nailandbody.co.uk if you need clarification before your visit.